SERVICES AND TRAFFICS

QUALITY, SAFETY AND THE ENVIRONMENT

  • List of services offered for cruiser traffic

    The Port of Málaga is a pioneer in implementing a List of Services offered to Cruiser traffic, based on a system of guarantees reflected in commitments to clients involved with this traffic: consignee companies, tour operators, ship owners (represented in the figure of the captain) and passengers, where the object has been to continue improving the quality of services in order to fully merit the confidence of users, adapting to their demands and concerns.

    The services oferred by Málaga's Port Authority for tourist Cruiser traffic are as follows:

        - Infrastructure Management
        - Administration and procedures
        - Commercial and Communication Activities
        - Monitoring of provision of services under a system of indirect management
        - Provision of direct management services

    In the case of non-fulfillment of commitments made in the List of Services, the users will be able to present a complaint in written and spoken form to the Port Authority Client Service. The complaint is dealt with confidentially and in a personalised way, a reply being given within the week. Users of the services will be able to collaborate on the provision of the same services through a series of measures such as expressing opinions on surveys which are periodically carried out, via the formulation of consultations, complaints and suggestions and any other form which is in current legal legislation.


  • Ro-Ro traffic

    The Port of Málaga is continuously carrying out a follow up of the activities related to ro-ro traffic with the aim of improving the quality of this traffic, identifying opportunities for improvement.

  • Bulks traffic

    Bulks traffic is also the object of this quality policy carried out by the Port of Málaga. The latest technology is being implemented for the loading and unloading of bulks, with the maximum protection of the environment very much in mind, especially in the treatment of solid, powdery bulks, for which there are ecological sheds.

  • Container and vehicle terminal

    The Port of Málaga container and vehicle terminal obtained UNE EN ISO 9001:2000 Quality Certification in 2006 in the area of Port Operations Management. The scope of this certification includes the processes necessary for the appropriate implementation of its merchandise handling in containers as well as maintenance of its equipment.

SAFETY AND SECURITY

The Port of Malaga started to apply the IMO’s ISPS Code in July 2004.

All necessary measures are applied in the Port facilities to guarantee safety and security in cruise and cargo ships, passengers, luggage and vehicles.

  • Latest technology in safety and security
The Port has an optical fiber net, which together with the modern surveillance and image recording system, enhances the control in all areas, guaranteeing the maximum safety and security.

On the other hand, the electronic equipment and latest telecommunication systems of "CCS MALAGA PORT CONTROL", are dedicated to controlling the maritime traffic.

All quays dedicated to passenger traffic in the port have protected areas with 3m high fences, following the IMO’s ISPS Code.

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Legal Notice

MÁLAGAPORT A.I.E.
Málagaport A.I.E. is an Economic Grouping of Companies with CIF V-92.635.192, and has a registered office at Muelle Canovas, s / n, 29001 Malaga, Malaga, Spain.

The Privacy Policy of Málagaport A.I.E. is applicable to all the services of its website www.malagaport.net, as well as to all current and future web addresses, pages and services of the entity.

PRIVACY POLICY MÁLAGAPORT A.I.E.

Málagaport safeguards your privacy in all its services and activities. The content of our Privacy Policy will allow you to know which personal data we collect, what we do with them, and what are your rights and our obligations in relation to the use and maintenance of your personal data.

PURPOSE OF DATA STORAGE

MÁLAGAPORT A.I.E. uses a file data processing and storage that meets the legal requirements by Law 15/1999 of December 13, about the Protection of Personal Data, as well as the technical requirements mandated by the rules of Safety by the Royal Decree No. 994/1999, in order to ensure the security of personal data supplied by the users of our Web site.

By voluntarily filling out our questionnaires you give your consent for the storage of your data in our files. All fields on the forms which are marked with an asterisk must be compulsorily filled in so that your registration is accepted and we can give you an adequate response. We do not request any information other than those described in the current regulations as protected nor treat economic data of any kind through our filing storage.

MÁLAGAPORT A.I.E. ensures that the data provided will not be accessible to anyone outside the company and that they will be shown only at the request of its owner, when duly accredited.

YOUR RIGHTS

The users of MÁLAGAPORT have a right of access at any time to their data which has been stored in our files, as well as to modify, cancel or opposite them. These rights include the following specific contents:

  1. The user has the right to request and obtain free information on their personal data under treatment, its origin (which in our case will always be the forms located on the web) and communications that may affect them.
  2. In order to get this information the customer must request it to the e-mail address: info@malagaport.net.
  3. The changes must been requested from the e-mail address which was included with the form. Otherwise, your data will not be shown, since your identity will not be considered sufficiently proven.
  4. MÁLAGAPORT A.I.E. is exempted from liability in the event that the request for data correction is carried out via the e-mail address included in the inquiry form, in which case it is presumed that the request comes from the registered user.
  5. Access to the data will also be granted if for any other physical means it is legally demonstrated that the applicant is the official user.
  6. The user can request a correction or deletion of his/her data, which will be carried out by MÁLAGAPORT within a maximum of 10 days. The cancellation means the paralyzing of the use of their data, which will be retained for the case that they might be requested by government authorities or by the courts.
  7. MÁLAGAPORT A.I.E. recognizes its responsibility and ensures compliance with the obligation of secrecy that it is incumbent on all data supplied by registered users.

DATA TRANSFER

MÁLAGAPORT A.I.E. does not yield the data obtained from users through its website to other companies. If in the future any transfer of data could be made to other companies, the users would be expressly informed of this situation and ask for their consent before the transfer of any data.

LINKS AND LINKS TO THIRD PARTIES

Our website www.malagaport.net currently includes links to websites of other companies. MÁLAGAPORT A.I.E. is not responsible for the content of these websites. Therefore, you should keep in mind that access to these websites is your own decision and that MÁLAGAPORT shall not be liable for the contents or possible illegalities that could commit such websites.

TERMS OF TREATMENT

If for any reason MÁLAGAPORT A.I.E. stops providing its services through the website, the entity will proceed to the destruction of all stored data, in order to maintain the security of the data provided by its users.

CHANGES IN THE PRIVACY POLICY

Any change to the Privacy Policy will be communicated to the user through the "privacy policy" of the website www.malagaport.net and will come into force since its publication.